The Embedded Subscriber Identity Module(eSIM) has revolutionized connectivity in modern devices, offering flexibility and remote provisioning. This digital SIM card is commonly used in smartphones, tablets, wearables and more. One of the prominent eSIM providers, Airalo, offers global eSIM solutions for international travelers and users. Despite it’s reliability, users might encounter a frustrating issue where the Airalo eSIM shows as connected but fails to provide internet access. This guide presents a comprehensive set of solutions to address and fix this connectivity challenge.
Understanding the Issue
A stable internet connection is essential for an eSIM-enabled device to perform tasks like data transmission, phone calls and messaging seamlessly. However, connectivity issues can arise, preventing users from accessing online services. Several factors could contribute to the problem of having an Airalo eSIM connected but no internet access.
Common Causes:
- Network Disruptions: Intermittent network issues, weak signals, or high traffic loads can disrupt internet connectivity.
- Incorrect APN Settings: The Access Point Name(APN) settings determine how your device connects to the mobile network. Incorrect settings can hinder internet access.
- Device Compatibility: Some devices may experience compatibility issues with eSIM technology, affecting internet connectivity.
- Outdated Software: Using outdated device software or firmware can lead to connectivity problems.
Troubleshooting Steps
Here are several troubleshooting methods to help resolve the issue of an Airalo eSIM being connected but lacking internet access. Attempt these solutions to restore connectivity:
Check Network Connectivity
Ensure you are in an area with coverage:
- Visit the Airalo website or contact customer service to verify network coverage in your current location.
Check signal strength:
- Check the signal indicator on your device; if it’s weak, consider moving to a location with better signal reception.
- Choose a spot with fewer obstructions, like a window or an open area, to improve signal strength.
Verify APN Settings
Open your device’s settings:
- Access the Settings app on your smartphone.
Navigate to APN settings:
- Look for options like “Connections”, “Network & Internet”, or “Cellular” in your device’s settings menu.
- Choose “Mobile Data”, “Cellular Data”, or “APN”, depending on the menu structure.
Check APN settings:
- Review the APN settings on your device to ensure they match Airalo’s recommended settings.
- If your settings are incorrect or missing, you can contact Airalo’s customer service for the correct APN details.
Edit APN settings(if necessary):
- If the settings need adjustment, tap on the Airalo APN entry and make the necessary changes.
- Ensure you input the Mobile Country Code(MCC), Mobile Network Code(MNC), Username and Password as required.
Save changes and restart your device:
- After editing the APN settings, save your changes and exit the configuration menu.
- Restart your device to apply the new settings.
Wait for Some Time
Patience is key:
- If you recently converted to an eSIM, activation might take several hours.
- Wait for the activation process to complete; this could take up to four to five hours.
Restart Your Smartphone
iPhone Restart:
- Press and hold the Side button and either the Volume Up or Volume Down button simultaneously.
- Slide the power off slider when it appears, then press and hold the Side button until the Apple logo appears.
Android Restart:
- Press and hold the Power button until the power options appear.
- Select “Restart” from the menu and wait for your device to reboot.
Toggle Airplane Mode On/Off
iPhone Toggle:
- Open the Control Center by swiping down from the top right corner(iPhone X and later) or up from the bottom(iPhone 8 and earlier).
- Tap the Airplane icon to enable Airplane mode, then tap it again to disable it.
Android Toggle:
- Swipe down from the top of the screen to access the Quick Settings menu.
- Tap the Airplane icon to enable Airplane mode, then tap it again to disable it.
Update Device Software
iPhone Update:
- Open the Settings app.
- Go to “General” > “Software Update”.
- If an update is available, tap “Download and Install” and follow the on-screen instructions.
Android Update:
- Open the Settings app.
- Scroll down and tap on “System” or “About phone”.
- Select “Software update” and tap “Download and install” if an update is available.
Turn eSIM Line On/Off
iPhone:
- Open the Settings app.
- Go to “Cellular” and tap on “eSIM Data Plans” or the name of your cellular provider.
- Toggle “Turn On This Line” to deactivate the eSIM, wait a moment, then toggle it back on.
Android:
- Open the Settings app.
- Go to “Mobile Network” or “Connections” and tap on your eSIM under the “eSIMs” section.
- Toggle the eSIM line off, wait a moment, then toggle it back on.
Conclusion
Troubleshooting an Airalo eSIM that’s connected but lacks internet access involves a series of steps to address potential causes. From checking network coverage and APN settings to toggling Airplane mode and updating software, these solutions aim to restore connectivity. If none of the solutions work, seeking assistance from Airalo’s support team is recommended. By addressing these issues, you can ensure that your Airalo eSIM delivers the reliable internet access it’s designed to provide. If you have any further questions or concerns, feel free to leave a comment below.
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
