If you’re a T-Mobile or Sprint mobile carrier user, you may be familiar with the Carrier Hub application. This Android app provides features such as voice-over Wi-Fi (VoWi-Fi) and secure Wi-Fi for devices on the Sprint/T-Mobile network. Additionally, the app serves as a network engineer for addressing customer-reported services and issues. However, many users have been experiencing a frustrating problem: the Carrier Hub app keeps crashing or stopping on their Android devices.
In this comprehensive troubleshooting guide, we will explore various methods to fix the Carrier Hub app crashing issue. We’ll also address the “app failed to download” error that some users encounter during installation. There can be several underlying causes for the app crashing or stopping, but rest assured, we have actionable solutions to get your Carrier Hub app back to working smoothly.
Method 1: Force Stop the Carrier Hub app
Sometimes, the Carrier Hub app or its services may run in the background without your knowledge, causing conflicts with your device system or other apps. To address this issue, we recommend force stopping the app and then reopening it.
To force stop the Carrier Hub app:
- Go to the Settings menu on your device.
- Tap on Apps and Notifications.
- Locate the Carrier Hub app from the list and tap on it to open the App Info page.
- Tap on the Force Stop option and confirm the action if prompted.
- Restart your device and open the Carrier Hub app to see if the crashing issue persists.
Method 2: Update the Carrier Hub app
Keeping your apps up to date is crucial for stability and performance. If force stopping the app didn’t resolve the crashing issue, try updating the Carrier Hub app to the latest version.
To update the Carrier Hub app:
- Open the Google Play Store app on your device.
- Tap on the three-dots icon at the top-right corner and select My apps & games.
- Search for Carrier Hub in the search bar.
- If an update is available for the app, tap on Update next to Carrier Hub to install the latest version.
Once updated, launch the Carrier Hub app and check if the crashing problem has been resolved.
Method 3: Clear the Cache and Storage of the Carrier Hub
Corrupted app cache or data can often lead to crashing issues. Clearing the cache and storage of the Carrier Hub app can help refresh it and eliminate any conflicts.
To clear the cache and storage of the Carrier Hub app:
- Go to the Settings menu on your device.
- Tap on Apps & Notifications.
- Select See all apps to view the installed apps on your device.
- Locate and select the Carrier Hub app from the list.
- Tap on Storage & Cache.
- Tap on Clear cache to delete the cached data.
- Next, tap on Clear storage and confirm the action to delete the app’s storage data.
- Return to the App Info page and select Force stop for the Carrier Hub app.
- Reopen the Carrier Hub app and check if the crashing issue persists.
If prompted, log into your Google account.
Method 4: Turn Off Usage Access of the Carrier Hub
The Carrier Hub app requires various permissions to track usage data and address customer-related issues. However, you can turn off usage access for the Carrier Hub app to see if it resolves the crashing problem.
To turn off usage access for the Carrier Hub app:
- Go to the Settings menu on your device.
- Search for Usage Data Access in the search bar.
- Locate the Carrier Hub app from the list and tap on it.
- If the usage access is already turned on, toggle it off.
- Restart your device and check if the Carrier Hub app continues to crash.
Method 5: Uninstall Carrier Hub Updates
In some cases, a recent update of the Carrier Hub app may introduce stability issues or bugs, causing the app to crash. If you suspect an update is the culprit, uninstalling the updates can help resolve the crashing problem.
To uninstall Carrier Hub updates:
- Open the Settings menu on your Android device.
- Tap on Apps & Notifications and select See all apps.
- Locate the Carrier Hub app from the list.
- Tap on the three-dots icon in the top-right corner.
- Select Uninstall updates to revert to the previous version of the app.
Method 6: Reset App Preferences
Resetting app preferences can restore the default settings and configurations of all apps on your device. This can resolve issues caused by improper settings or app configurations.
To reset app preferences:
- Open the Settings menu on your device.
- Tap on Apps & Notifications.
- Tap on the three-dots icon menu in the top-right corner.
- Select Reset app preferences and confirm the action if prompted.
- Restart your device and open the Carrier Hub app to see if the crashing issue is resolved.
Method 7: Reinstall the Carrier Hub app
If you suspect that the Carrier Hub app is corrupted or conflicting with other apps, uninstalling and reinstalling it may help resolve the crashing problem. However, note that if the Carrier Hub app came preinstalled on your device, you may not be able to uninstall it normally. In such cases, you can either disable the app or use a third-party system app remover (requires root access).
To reinstall the Carrier Hub app:
- Open the Google Play Store app on your device.
- Search for the Carrier Hub app and tap on it to open the app preview or installation page.
- Tap on Uninstall to remove the app from your device.
- After a few seconds, tap on Install to reinstall the Carrier Hub app.
Method 8: Try Disabling the Carrier Hub app
If the uninstall option is not available for the Carrier Hub app on the Google Play Store, it means the app came preinstalled on your device through the Sprint/T-Mobile carrier contract. In this case, you can try disabling the app instead.
To disable the Carrier Hub app:
- Go to the Settings menu on your device.
- Tap on Apps and Notifications.
- Tap on Show System Apps or Show All Apps.
- Locate the Carrier Hub app and tap on it.
- Tap on Disable and confirm the action if prompted.
- Restart your device and check if the Carrier Hub app continues to crash.
Method 9: Perform a Factory Reset
If none of the previous methods have resolved the Carrier Hub app crashing issue, performing a factory reset may be necessary. However, keep in mind that a factory reset will erase all data on your device, so be sure to back up any important information beforehand. You can use the Android Data Backup & Restore tool to securely back up your data.
To perform a factory reset on your Android device:
- Charge your device to at least 70% to ensure a smooth process.
- Connect your device to Wi-Fi or your mobile network.
- Open the Settings menu on your device.
- Tap on Backup and reset.
- Select Factory data reset and confirm the action.
- Tap on Erase Everything to initiate the reset process.
- Wait for your device to complete the reset and restart automatically.
- Follow the initial setup process, sign in to your Google account, and reinstall the Carrier Hub app if necessary.
Method 10: Uninstall Carrier Hub using ADB Command
If all else fails and the Carrier Hub app continues to crash, you can use the ADB (Android Debug Bridge) command to uninstall the app. ADB is a command-line tool that allows you to interact with your Android device through a computer.
To uninstall the Carrier Hub app using the ADB command:
- Go to the Settings menu on your device.
- Tap on System and select About phone.
- Tap on the Build number multiple times (usually 7) to enable Developer Options.
- Return to the main Settings menu and tap on Developer Options.
- Turn on the USB debugging option.
- Download and install ADB and Fastboot tools on your computer.
- Extract the downloaded zip file and open the folder.
- Connect your device to the computer using a USB cable and wait for it to be detected.
- Press and hold the Shift key on your keyboard, then right-click in a blank area inside the folder.
- Select Open Powershell window here (Windows) or Open Terminal (Mac).
- Type the command
adb devicesand press Enter to ensure your device is connected successfully. - Copy and paste the command
adb shell pm uninstall --user 0 com.sprint.ms.smf.servicesand press Enter to uninstall the Carrier Hub app. - Wait for the process to complete, then disconnect your device from the computer.
- Restart your device and verify that the Carrier Hub app has been successfully uninstalled.
Conclusion
We hope that this ultimate troubleshooting guide has helped you resolve the Carrier Hub app crashing issue on your Android device. We’ve covered various methods, from force stopping the app to performing a factory reset, to address the problem. Remember to try these methods in order and test the app after each step to determine if the issue has been resolved. If the problem persists, don’t hesitate to reach out to your mobile carrier or seek further assistance.
By following the steps outlined in this guide, you can regain the functionality of the Carrier Hub app and enjoy uninterrupted usage of its features. Remember to keep your apps updated, clear cache and storage regularly, and maintain a healthy device environment to ensure optimal performance.
If you found this guide helpful, feel free to share it with others who may be experiencing the same issue. Happy troubleshooting!
Additional Information: It’s important to note that the Carrier Hub app requires various permissions to function correctly. However, granting permissions should not compromise your device’s security or privacy. Always exercise caution when granting permissions to any app and ensure that you download apps from trusted sources.
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
