Motel One Disclosed a Ransomware Attack, Leaked Customer Data

Motel One, a Germany-headquartered hotel chain, has disclosed a data breach incident this week, affecting some sensitive data relating to it’s customers.

The leak was due to a ransomware attack by the BlackCat group, which claims to have over 6TB worth of data belonging to Motel One and forces the company to negotiate their ransom demand. Motel One, contrary to BlackCat’s claim, says only 125 credit cards were leaked in the incident.

Motel One Ransomware Attack

Motel One, the low-budget hotel chain operating in various European countries and the US, has disclosed a data breach incident this week. In a press release today, the company noted a group of unknown attackers have infiltrated it’s network and stole some sensitive data belonging to their customers.

Boasting on it’s ability to contain the ransomware attack, Motel One says it has immediately engaged IT experts to investigate and remediate the incident, besides notifying the data protection authorities. Initial findings from the investigation revealed that hackers stole customer addresses and details of 150 credit cards. Soon, Motel One informed the owners of these respective cards via personalised notices.

While the leak of 150 credit cards is minuscule in a data breach of such a chain, BlackCat, the ransomware group that claimed the attack on Motel One, says otherwise. Posting Motel One on it’s dark web data leak site(via BleepingComputer), BlackCat group claims to have stolen nearly 24.5 million files, totalling 6 TB of size.

Further, the ransomware gang says it has stolen “PDF & RTF booking confirmations for the past three years containing names, addresses, dates of reservation, payment method and contact information“. And regarding the credit cards, BlackCat says there’s a “significant amount of your customers’ credit card data and internal company documents, which undoubtedly hold sensitive information“.

BlackCat gives Motel One five days to start negotiating their ransom demand or they threatened to leak all the data they stole from the hotel’s systems.

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